Follow great care with great follow-up

Patient Retention.

Stay top of mind and win referrals from friends and family.
SJ

Sarah Jenkins

Retention Active

Visit Completed

OCT 24 • 2:00 PM

Feedback Request Sent

OCT 25 • 9:00 AM

Feedback Received

OCT 25 • 9:15 AM

6 Months Later

Re-Engagement Email Sent

APR 24 • 10:00 AM

Appointment Booked

APR 24 • 10:45 AM

System: OnlineExample touchpoints
Patients return to people, not systems.

Patients return to people, not systems.

Automated connection.

Patients often research practices online before visiting.
Be more than a provider.

The silent partner. Always working.

Patient Newsletters

Curated Health Content

Maintain useful communication between visits.

  • Practice-branded email design
  • Health tips and practice updates
  • Cadence agreed with the practice
  • Helps maintain consistent communication

Feedback Requests

Post-Visit Feedback

A thoughtful reputation workflow.

  • Post-visit review invitations
  • Direct link to Google/Healthgrades
  • Feedback routing criteria
  • Provides context for future patients

Reputation Management

Unified Review Inbox

Organize reviews and responses.

  • Google Business Profile sync & replies, plus a Yelp preview
  • Respond from one dashboard
  • Response-rate tracking
  • Supports ongoing local-search maintenance

Patient Education

Clinical Resource Library

Publish useful follow-up education.

  • Condition and treatment pages
  • Plain-language, physician-reviewed tone
  • Organizes information for search engines
  • Addresses common patient questions

Re-Activation Campaigns

Email Win-Back Outreach

Reconnect with patients who have not visited recently.

  • Seasonal and annual-care campaigns
  • Personalized email outreach
  • Clear calls to schedule
  • Supports thoughtful follow-up communication

Stay in touch, without the extra work.

Keeping in touch with existing patients is easy to let slip. We help you stay present between visits so your practice stays top of mind.

Patient Newsletters

Practice-branded email newsletters that keep you top of mind between visits.

Reputation Management

Sync and respond to Google Business Profile reviews from one place, so feedback is easier to keep up with.

Review Requests

A simple, respectful way to invite satisfied patients to leave a review on Google and Healthgrades.

Patient Education

Condition and treatment resources that answer questions and bring patients back.

Start with a Practice Growth Review.

We review how you stay in touch with patients today and share what we would improve first.

Book a Practice Growth Review